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Frequently Asked Questions
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- Who may file a loss and damage claim?
The shipper, the consignee, or a third party who has title to goods may file a claim.
- What documentation is needed to file a claim?
A claim must be presented with a statement describing the goods lost or damaged and how the amount of the claim was determined. This statement should be supported with a copy of the bill of lading or Twenty-Twenty freight bill, a copy of an inspection report if one was performed, and a copy of the vendor’s original invoice or other document to establish the value of the goods.
- What is the time limit for filing a cargo loss and damage claim?
A cargo claim must be received 60 days from date of delivery, or in the case of non-delivery, within 60 days from scheduled delivery.
- Do I have to retain the damaged goods?
The damaged articles should be retained along with all of the packaging material until picked up by the carrier or until the claim is settled.
- How long will it take for my claim to be settled?
Once your claim has been received with the proper documentation. Twenty-Twenty will acknowledge receipt of the claim and advise if any additional documentation is required. Twenty-Twenty makes every effort to process claims within 30 days or less.
- Can my claim be faxed to Twenty-Twenty?
Yes, our fax number for filing cargo claims is 845-566-6099.
- If I fax my claim, should I also send Twenty-Twenty a copy by mail?
Yes, we must still have the original claim documents for our files.
- Do I need to have the damaged goods inspected by Twenty-Twenty?
If your goods are damaged, you should call your local Twenty-Twenty terminal as soon as possible after delivery. They will determine if it is appropriate to have the damaged goods inspected.
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