Time Limits

The bill of lading contract specifies that the claim must be received within 60 days from the delivery date or, in the case of non-delivery, within 60 days after the scheduled delivery.

All claims for concealed damage must be made within 24 hours of delivery. All packaging material must be kept for inspection. Any concealed damage claim not meeting the above conditions will not be honored. Should you experience what you believe is concealed damage, immediately contact our office to determine if an inspection is warranted. Be certain to note the date, time and person you speak with.

Filing the Claim

Only the shipper, the consignee, or a third party who has claim or title to the freight may file a claim. To file a claim with Twenty-Twenty, fax or mail your claim to:

Twenty-Twenty Inc.
Cargo Claims Dept.
38 Jeanne Drive
Newburgh, NY 12550

Note: If you fax your claim to ensure we receive quickly, please send the original documents via U.S. Mail. (Phone 800-448-4184, Fax 845-566-6099)

Documentation Requirements

You must provide the following documentation:

• A properly executed claim form for Twenty-Twenty. A copy of our claim form can be printed from the following address of our web site by clicking here.
• A copy of the consignee’s delivery receipt showing that Twenty-Twenty handled the shipment and the condition of the shipment at time of delivery.
• A copy of Twenty-Twenty Inspection Report as evidence of loss or damage.

  (If an inspection was done)

• An invoice or other document establishing your cost for the lost or damaged freight or an invoice for repairs made to restore the merchandise to its original condition.

Twenty-Twenty Handling of Your Claim

Once your claim has been received with the proper documentation. Twenty-Twenty will acknowledge receipt of the claim and attempt to settle it within 30 days. If any further documentation or information is required, we will notify you at this time.

Investigation of some claims may take longer. You can assist us in the speedy settlement of your claim by ensuring all pertinent documents are attached when the claim is initially filed.

If a delay in settling your claim occurs, we ask your understanding. If you believe the delay is excessive, feel free to call us at 800-448-4184 at any time or write us concerning the status of your claim:

Twenty-Twenty Inc
Cargo Claims
38 Jeanne Drivee
Newburgh, NY 12550

(Please include the Twenty-Twenty claim number in all correspondence)